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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Courtney Arkansas

August 8, 2025

5  out of  5
rating by Courtney Arkansas
"Rocqual was amazing and made the process for getting life insurance a breeze. She was very sweet and professional I highly recommend!!"
We responded:
"Thank you so much for the wonderful review!"
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Christopher Shaw

August 4, 2025

5  out of  5
rating by Christopher Shaw
"The people in the office have always been kind and friendly every time I've spoken with our dealt with any person from the office."
We responded:
"Thank you so much for the wonderful review. Its always a pleasure to take care of you. "
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Bradly Arkansas

July 30, 2025

5  out of  5
rating by Bradly Arkansas
"Mrs. Rocqual was very helpful and just such a nice person. Thank you so much."
We responded:
"Thank you so much for the review!"
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Count Veshoulieres

July 28, 2025

5  out of  5
rating by Count Veshoulieres
"Very decent customer service, I just talked with Dylan over the phone earlier and he was super nice. A 10/10 I recommend this place to anyone who needs recommendations. It's a 🤌🏻 chef's kiss from me."
We responded:
"That is awesome to hear! so glad you had a great experience! Thank you so much for the review!"
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Lakeisha Warren

July 28, 2025

5  out of  5
rating by Lakeisha Warren
"Rocqual was very informative and educated me on my insurance request for my family. Most of all she listened. Thanks"
We responded:
"Thank you so much for the wonderful review! "
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C'Letha Jones

July 25, 2025

5  out of  5
rating by C'Letha Jones
"Friendly knowledgeable and informative"
We responded:
"Thank you so much for the review!"
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Sam Harris

July 21, 2025

5  out of  5
rating by Sam Harris
"Very professional service call from the young lady. She explained everything throughly and was not pushy. Rocquel was awesome"
We responded:
"Thank you so much for your wonder review!"
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Debbie Worley

July 18, 2025

5  out of  5
rating by Debbie Worley
"I found Robert Franklin’s State Farm office by helping my mom take care of her insurance business. I was greatly surprised with how kind and helpful this office was. I found out that not everybody cares about you but at Robert Franklin State Farm office they make you feel special and you are important to them.Everyone there is very helpful and Robert Is awesome! Give him a try you won’t be disappointed"
We responded:
"You have been amazing! Thank you for the wonderful review!"
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L Jackson

July 16, 2025

5  out of  5
rating by L Jackson
"Rocqual Johnson did a awesome job inquiring about me switching Insurance Companies. She explained everything to me."
We responded:
"Thank you so much for the wonderful review! "
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Cam Keith

July 16, 2025

5  out of  5
rating by Cam Keith
"Guys Mrs Rocqual Johnson is the greatest she’s very consistent makes everything very coveted and her work is immaculate 10/10 recommend!"
We responded:
"Thank you so much for the wonderful review!"
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Rachel Hughes

July 14, 2025

5  out of  5
rating by Rachel Hughes
"Rocqual Johnson is very knowledgeable and professional providing a great experience for me."
We responded:
"Thank you so much for the wonderful review. We are glad that you had such a good experience "
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Ariuna Johnson

July 14, 2025

5  out of  5
rating by Ariuna Johnson
"I was interested in switching over my insurance and I had the most amazing experience ever. Rocqual Johnson assisted me and ensured I would be receiving the best price possible, she was very patient, and helpful. I would recommend this company to anyone who listens, I had a 10/10 experience!!!"
We responded:
"That is amazing thank you so much for the wonderful review! "
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Isa

July 2, 2025

5  out of  5
rating by Isa
"I just visited State Farm to get a car insurance quote and ended up leaving with a home insurance policy as well! Ms. Nieves provided me with an amazing price that will save me over $800 per year. I'm extremely satisfied with the service and look forward to being a long-time customer. Thank you, State Farm, and especially Ms. Nieves, for your excellent service!" **Español:** Hoy ,Acabo de visitar State Farm para obtener una cotización de seguro de auto y salí de allí con una póliza de seguro de casa también. La señora Nieves me dio un precio increíble que me ahorrará más de $800 al año. Estoy muy satisfecha con el servicio y espero ser clienta durante mucho tiempo. Gracias, State Farm, y especialmente a la señora Nieves, por su excelente servicio."
We responded:
"Thank you so much for the wonderful review! We appreciate your business and look forward to working with you!"
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Avery Shaw

June 24, 2025

5  out of  5
rating by Avery Shaw
"If you're looking for an Insurance Agent who is thorough, friendly, diligent, and incredibly easy to speak with, you'll find it challenging to find one better than Robert Franklin's office w/ State Farm. Robert and his team have gone out of their way to provide excellent and prompt customer services, as well as responsibly managing our account, to ensure that we are receiving the best coverage at the most economical price. I've never once had a bad or inconvenient experience when dealing with this team, and though I've not personally met or conversed with each one individually, the individuals that I have encountered in the past have always been incredible and effective in their position. Today, I called to ask a few questions, and as usual, their office did not disappoint! I had the pleasure of receiving assistance from Sabri Parks, who reaffirmed my justifiable confidence in this team and their willingness to go above and beyond. Thank you, Sabri, Robert, and the entire team over at Robert Franklin - State Farm."
We responded:
"You have been a pleasure to work with! Thank you so much for the wonderful review!"
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DQ Thomas

June 24, 2025

5  out of  5
rating by DQ Thomas
"Spoke with the agent Rocqual Johnson about a life insurance quote and she was straightforward about the whole process, took her time to explain about the policies and how everything works considering this was all new to me…I also like how instead of throwing prices at me she told me to name a price that I was comfortable with and I did and she found a plan that works with my budget, that made everything so much easier. Definitely deserve 5 stars!"
We responded:
"That is so amazing! Thank you for the wonderful review and kind words!"
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gil bazo

June 13, 2025

5  out of  5
rating by gil bazo
"This agent had been more than helpful with my recent claim. I walked in with a problem and his staff was quick in handling it and satisfied me. If you’re looking for a good agent i highly recommend."
We responded:
"Thank you so much for the wonderful review and recommendation. We do our best to help life go right! "
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ALEX VEGA

June 5, 2025

5  out of  5
rating by ALEX VEGA
"Exceptional service at all points of contact. Staff is extremely professional and knowledgeable an always eager to help with great service and ensuring that all questions/concerns are answered. I strongly recommend Robert and staff on all insurance needs."
We responded:
"Thank you so much for the wonderful review! it's always a pleasure to work with you. "
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Tyler Cook

April 1, 2025

5  out of  5
rating by Tyler Cook
"Phenomenal customer service. He doesn’t respond within the day. He responds within minutes and gets me taken care of. I am very happy to be a customer here!!"
We responded:
"Thank you for wonderful review! its always a pleasure working with you. "
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Kathy Davis

March 27, 2025

5  out of  5
rating by Kathy Davis
"I just had a great experience with Lisa at Robert Franklin State Farm Insurance. I usually do not deal with our insurance needs, I leave that to my husband but she made it so easy for me and answered all of my questions. I highly recommend this agent and office."
We responded:
"Thank you so much for you wonderful review! Im so glad you had a pleasant experience and looking forward to seeing you again. "
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sheri lyle

March 26, 2025

5  out of  5
rating by sheri lyle
"We have been State Farm customers for nearly 50 years. Our recent visit for our car insurance went perfectly. All questions answered and issues resolved. State Farm customers for life!"
We responded:
"Thank you so much for the wonderful review. It was a pleasure serving you and we look forward to your next visit. "
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Malonie Smith

March 18, 2025

5  out of  5
rating by Malonie Smith
"Friendly service, go over policies in depth and makes sure you understand coverages, etc. Been my agent since 2018 and have never had a bad experience. 10/10 recommend"
We responded:
"Thank you so much for the wonderful review! We always enjoy seeing you and look forward to the next visit! "
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Ryan Rogers

March 7, 2025

5  out of  5
rating by Ryan Rogers
"Have always been great!"
We responded:
"Thank you so much for the wonderful review. We really appreciate you and always enjoy talking with you. "
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Angillar Noble

March 6, 2025

5  out of  5
rating by Angillar Noble
"Great agent"
We responded:
"Thank you so much for the review! We are so glad you find value in our office and look forward to working with you!"
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Joe Landreneau

February 27, 2025

5  out of  5
rating by Joe Landreneau
"Thoughtful and professional."
We responded:
"It was a pleasure talking today! Thank you so much for the wonderful review!"
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D'Ann Bourgeois

February 27, 2025

5  out of  5
rating by D'Ann Bourgeois
"It was a real pleasure meeting with Lisa today. She provided service in a very friendly and efficient manner. State Farm has always been a great provider for needs in so many areas. Thank you, D'ANN Bourgeois"
We responded:
"Thank you so much for the amazing review! So glad that Lisa met your expectations today!"