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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Brock Oakes

July 20, 2024

5  out of  5 rating by Brock Oakes
"Friendly and courteous staff! Highly recommended!"
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Cody Hislope

July 10, 2024

5  out of  5 rating by Cody Hislope
"I used to hate dealing with insurance and agencies, but now I look forward to calling my agent! These guys go above and beyond for their customers which I've never seen with an insurance agency in the past. If you need insurance of any kind in Louisiana or Texas, call Robert Franklin State Farm. You won't be disappointed!"
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Chad Peninger

July 3, 2024

5  out of  5 rating by Chad Peninger
"Fast and friendly service. Customer service #1."
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Alicia Broyles

June 28, 2024

5  out of  5 rating by Alicia Broyles
"Robert Franklin & his team have been absolutely AMAZING. We got switched to him when our previous agent went out of business. They jumped right in and helped with all our needs!"
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Heather Matlock

June 27, 2024

5  out of  5 rating by Heather Matlock
"It’s really important to trust those who do policies for you and I have the upmost confidence in this team. Sabri goes over and beyond to explain differences and I feel safe with my choice of options under her experience. Highly Recommend."
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Shierra Mar Margate

June 19, 2024

5  out of  5 rating by Shierra Mar Margate
"I was shopping for home+auto bundle and this company had the most affordable offer among the others I asked with. Got good coverage at better price. Our agent Michael Trost was the most patient and understanding."
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Connie Delaney

June 19, 2024

5  out of  5 rating by Connie Delaney
"Robert and his staff have always been courteous and helpful. Having been with State Farm for many years, I was skeptical when my agent retired and Robert took over. He has met and exceeded my expectations. I ask a lot of questions and, with his staff’s support I always get a quick response. Thank you all"
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Marinell Hollingsworth

June 19, 2024

5  out of  5 rating by Marinell Hollingsworth
"This is a great agency! Very helpful and answered all of my questions. Friendly staff."
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Joe Hollingsworth

June 19, 2024

5  out of  5 rating by Joe Hollingsworth
"I have known Robert since he was in high school. he is a great guy and is very trustworthy. You can trust him with all your insurance needs."
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Nikki Hollingsworth

June 19, 2024

5  out of  5 rating by Nikki Hollingsworth
"Staff at Franklin State Farm is friendly and quick to help."
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maci hollingsworth

June 19, 2024

5  out of  5 rating by maci hollingsworth
"Love this office. Such wonderful people who truly care about you and want to take care of your needs."
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Ireland McConnell

March 27, 2024

5  out of  5 rating by Ireland McConnell
"Great experience! Helped with my insurance and is very personable.Highly recommend"
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Rebecca Brennan

February 22, 2024

5  out of  5 rating by Rebecca Brennan
"Ashley went above and beyond to meet my needs"
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Quentin Hunter

January 30, 2024

5  out of  5 rating by Quentin Hunter
"Robert's approach to insurance is refreshingly simple and honest. He provides a clear overview of policy options, laying out the pros and cons without overwhelming jargon. What stands out is his commitment to honesty. Robert doesn't upsell unnecessary coverage; instead, he tailors recommendations to individual needs. This personalized touch, coupled with his transparent communication, makes navigating insurance policies a breeze. In a world of complex choices, Robert's guidance is a breath of fresh air. He genuinely cares about his clients, ensuring they understand their options and feel confident in their decisions. If you're seeking an agent who keeps it straightforward and values your unique concerns, Robert is the go-to professional. Highly recommended for his integrity and customer-centric approach."
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Kathy Johnson

January 25, 2024

5  out of  5 rating by Kathy Johnson
"I just moved all my insurance to Robert Franklin and Lisa Gahagan. Lisa recommended Robert to me. I have been completely satisfied with everything so far. When I need to talk to someone I always get an answer. Great customer service."
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Ashley McLawchlin

December 29, 2023

5  out of  5 rating by Ashley McLawchlin
"Love this office! I'm especially super grateful to Ms. Lisa who is such a huge help eveytime I call!!"
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Kevin E Spears

December 15, 2023

5  out of  5 rating by Kevin E Spears
"Super great staff amazing people they were able to get my insurance cut a great deal lower than what I'm paying now"
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Kayla Brownlee

December 15, 2023

5  out of  5 rating by Kayla Brownlee
"They have the friendliest agents. They go above and beyond to meet their clients expectations. Would highly recommend! PITB"
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Krystal Young

December 13, 2023

5  out of  5 rating by Krystal Young
"Robert and his staff is always helpful for me."
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Melissa Owen

December 12, 2023

5  out of  5 rating by Melissa Owen
"I have been a State Farm customer for over ten years. They definitely have the best coverage at the best price. This location has the best customer service. They are always helpful and professional."
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Barbara McBee

December 8, 2023

5  out of  5 rating by Barbara McBee
"Robert Franklin is very knowledgeable about his products. He comes and greets you with a smile and handshake. He is a person you feel comfortable talking to because he listens. Barbara Warner"
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Linda McBee

December 8, 2023

5  out of  5 rating by Linda McBee
"Robert is informative and personable."
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D.J. Basile

November 14, 2023

5  out of  5 rating by D.J. Basile
"The secretary was awesome she really helped my situation with extra numbers and and overall just showing she cared"
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Jay Lucas

November 2, 2023

5  out of  5 rating by Jay Lucas
"I was having a bad day because I couldn’t find any insurance for my new car but when I spoke to ASHLEY, my whole day got better. Very responsive and nice. Her communication skills are superb. I’ll definitely recommend her to anyone. Thank you for taking care of me"
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Charles Gardner

October 29, 2023

5  out of  5 rating by Charles Gardner
"Just wanted to let everyone know how pleased I am with my experience with Ashley Walker, she was very helpful and professional, took care of all my insurance needs and could not be happier with the money she saved me and coverage provided, Thanks so very much"