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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Rochelle McHenry

September 25, 2026

5  out of  5
rating by Rochelle McHenry
"I love Rocqual Johnson. She’s very compassionate and kind. She goes above and beyond. She really cares about her costumers. Keep the amazing work up!"
We responded:
"Thank you so much for your kind review, Rochelle!  If you need insurance assistance, we are just an email or call away! - Robert Franklin, your State Farm Agent   "
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KeithFam71

September 24, 2026

5  out of  5
rating by KeithFam71
"Big thank you to Rocqual Johnson!!!!!! It was an absolute pleasure to work with her. See her for your insurance needs."
We responded:
"Wow - thank you for the amazing 5-star review! It means a lot to our team here in Bossier City to know you had such a great experience with us. "
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Stephanie Phipps

September 24, 2026

5  out of  5
rating by Stephanie Phipps
"Rocqual is great! Very detail oriented and exceptional customer service."
We responded:
"Wow - thank you for the amazing 5-star review! It means a lot to our team here in Bossier City to know you had such a great experience with us. "
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Richard Scott

September 18, 2026

5  out of  5
rating by Richard Scott
"The whole staff is friendly and genuinely care about your issues. Fast service also!"
We responded:
"We really appreciate your 5-star review - it truly means a lot to us! We’re always here to help, whether you need insurance guidance on coverage or just have a quick question. "
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Rebecca Brennan

September 9, 2026

5  out of  5
rating by Rebecca Brennan
"Sabri is very kind and helpful! She goes above and beyond!! Sabri listens and cares about her customers needs!!"
We responded:
"Thank you for allowing us to serve you. We are glad that we could help you with your needs. We look forward to assisting you in the future!"
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Felicia Schuler

September 2, 2026

5  out of  5
rating by Felicia Schuler
"Robert Franklin and staff are fantastic. They saved me so so much money on my auto insurance plus more coverage. Also renters insurance very affordable. And I will be replacing my life insurance with them. Call today and save money."
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Lillian Williams Martin

August 13, 2026

5  out of  5
rating by Lillian Williams Martin
"Sabri was my agent. She did a wonderful job answering my questions and explaining everything so that I understood. She was patient, knowledgeable and kind. I'll make sure I ask for her each time I need assistance or have a question. She's a great asset to your team!"
We responded:
"Thank you for your review! If you ever have any questions or need assistance, we’re always here and happy to help. "
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Terrusha Hayes

August 13, 2026

5  out of  5
rating by Terrusha Hayes
"I would highly recommend. I started with on life insurance with the company and switched to auto insurance. I was able to text and handle everything that way. I did not have to go into the office for anything. If you are looking for auto, home, or renters insurance I highly recommend them."
We responded:
"We’re so happy to hear you had a great experience - thank you for the wonderful 5-star review! We’d love to help anytime you need us down the road. "
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Alexis Virgillito

August 11, 2026

5  out of  5
rating by Alexis Virgillito
"I couldn’t recommend Robert Franklin State Farm Agency enough! The entire staff is incredibly welcoming, friendly, and helpful, and you can truly tell that they put their customers first. They are always informative, understanding, and willing to take the time to answer questions and make sure you fully understand your options."
We responded:
"Wow - thank you for the amazing 5-star review! It means a lot to our team here in Bossier City to know you had such a great experience with us. "
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Demetrius Hall

August 4, 2026

5  out of  5
rating by Demetrius Hall
"Mr. Franklin and his team were super helpful for me, handling every problem I need immediately. Even the prices I pay for insurance was a fraction of what other competitors were wanting to charge me."
We responded:
"Thank you for your review! If you ever have any questions or need assistance, we’re always here and happy to help. "
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Jermaine Hill

August 3, 2026

5  out of  5
rating by Jermaine Hill
"Sabri, my agent has always been informative and dedicated 👌 👍🏿 to adhering to my needs. I give her a 5star 🌟 🤩 recommendation. Plz call her for your insurance needs. Whether, it's to get a quote or to purchase insurance, Sabri will get you the best rate, products and services to fit your everyday needs."
We responded:
"Wow - thank you for the amazing 5-star review! It means a lot to our team here in Bossier City to know you had such a great experience with us. "
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Blake Bissell

June 29, 2026

5  out of  5
rating by Blake Bissell
"Sabri is amazing. Very friendly and sweet. Helped me and my wife get our stuff set up quickly and smoothly. We are about to have our baby in a few weeks with our house too and she made things so easy. Thank you so much."
We responded:
"Blake, thank you for your kind review. We deeply appreciate your feedback of State Farm Agent Robert Franklin’s Team here in our Bossier City office. "
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Bill Rodriguez

June 25, 2026

5  out of  5
rating by Bill Rodriguez
"This is the place to be. Sabri is one of the best. They always call even with good news when your going to be getting a lower premium. Every time I call they are very professional and courteous and friendly. If you need someone who's going to definitely take care of you in the good times and the bad this is the place to be."
We responded:
"Thank you for your kind review of State Farm Agent Robert Franklin’s Team. We appreciate it!"
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Roland Hunter

June 18, 2026

5  out of  5
rating by Roland Hunter
"Ms. Sabri is an amazing agent. She's the perfect fit for anyone who's not very knowledgeable about the insurance process. She helped me a lot to understand basically everything through the process. I would recommend her to anyone."
We responded:
"Thanks for the 5-stars! We appreciate your feedback and support here on State Farm Agent Robert Franklin’s Team. "
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Cindy Herring

June 17, 2026

5  out of  5
rating by Cindy Herring
"As always they were very helpful with what we needed done . It was handled immediately and the person I spoke with was very pleasant and helpful . We have multiple vehicles and our homeowners with them and will continue to use them ."
We responded:
"Thanks so much for the fantastic rating, Cindy! We are so glad you had a positive experience with us here on State Farm Agent Robert Franklin’s Team. If there is anything we can do for you in the future, just give us a shout! "
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Bettina Brown

June 17, 2026

5  out of  5
rating by Bettina Brown
"I just want to thank Sabri and Robert being really good people first of all then being good insurance agents. Tha concern, courtesy and great communication is beyond greatness. Robert and Sabri are very good concern listeners and they back it up with magnificent customer service even while having and taking care of real life issues going on in their own lives teamwork really do make tha dream work keep up tha great work u guys do there. Thank you again for everything 💙."
We responded:
"Wow, thank you for the amazing 5-star review! It means a lot to us here in Bossier City to know that you had such a wonderful experience with us here on State Farm Agent Robert Franklin’s Team."
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Aly Carbajal

June 10, 2026

5  out of  5
rating by Aly Carbajal
"Excelente servicio y una amabilidad profesional muchísimas gracias por su servicio a la comunidad Ispana"
We responded:
"Aly, thank you for the fantastic rating! We are committed to delivering honest insurance information and reliable service, and we are glad that came through in your experience. "
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Robert Ingram

June 9, 2026

5  out of  5
rating by Robert Ingram
"Sabri is an excellent State Farm employee. She helped me with some major changes I had made to my policy. This took some time to get done and Sabri was very helpful with the process and explained everything in detail. Sabri is very knowledgeable and thorough with the State Farm process and was also enjoyable to work with on the changes. I highly recommend her for your State Farm needs and I would definitely ask for her assistance in the future. A++."
We responded:
"Thank you for your kind review of State Farm Agent Robert Franklin’s Team. We appreciate it!"
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david gantt

May 28, 2026

5  out of  5
rating by david gantt
"Had to leave Larry Poole because I wouldn't pay his mortgage and toy bill's anymore, wasn't going to allow him to take advantage of me or my family,we pulled all of are accounts,I wanted to give him a facial makeover but decided he wasn't worth it so I went down the street found Robert Franklin and we instantly hit off explained to him what happened and it's been great,we have well over 12 accounts with him and we moved are moms accounts over to him as well!!very professional company!!!!!"
We responded:
"Thank you for the fantastic review, david! We are always here to help with your insurance needs here in Bossier City . "
Profile photo of Valerie Watts

Valerie Watts

May 15, 2026

5  out of  5
rating by Valerie Watts
"I have had a couple of claims in the last year. Everyone at Robby Franklin State Farm were very helpful when I had questions. I got a new roof after a hail storm and new gutters. I also purchased a ridder to my home owners insurance they recommended. It covers the service lines between the house and the road. Things like water, gas and electric. I had a water service line break and they instructed me on what to do. Robbie Franklin State Farm is the best!!"
We responded:
"We are grateful for your 5-star review, Valerie! Thanks for taking a moment to share your positive rating of State Farm Agent Robert Franklin’s Team here in Bossier City . "
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Anna Stiles

May 13, 2026

5  out of  5
rating by Anna Stiles
"Best insurance company i've ever worked with!!! They are very knowledgeable and very fast to respond!!! I would highly recommend them to anyone!!!"
We responded:
"Thank you for your kind review of State Farm Agent Robert Franklin’s Team. We appreciate it!"
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Cisco Webb

May 12, 2026

5  out of  5
rating by Cisco Webb
"Wow! I’m saving thousands… literally almost $5000 per year. Nieves was great too work with. I recommend giving Robert Franklin’s office at State Farm a call to get a quote. I know you’ll be glad you did. I swapped everything over!"
We responded:
"Thank you for your wonderful feedback. We are pleased to hear that you had a positive experience with us here on State Farm Agent Robert Franklin’s Team. "
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Gloria Hampton

April 28, 2026

5  out of  5
rating by Gloria Hampton
"Ms Nieves Gallegos is very knowledgeable and provided clear guidance on securing the best life insurance policy to meet my family's needs! Ms Gallegos provided excellent customer service skills during this process! I definitely would recommend your company and sales associate (Ms Nieves Gallegos) to others for insurance needs!"
We responded:
"Gloria, thank you for your wonderful review of State Farm Agent Robert Franklin’s Team!"
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Robert Greer

April 27, 2026

5  out of  5
rating by Robert Greer
"I have been with this agency for a few years and have always been satisfied. The other day, Sabri Parks called me up out of the blue with a discount! YES!! Keep those coming lol

I had been looking to get another truck for a bit and was gonna need someone in the office to quote me on full coverage and give me some options. Not only was Sabri patient and helpful, she was prompt!! She made the whole process from the insurance end extremely easy! Very satisfied....and I think she needs to replace Jake on the commercials!"
We responded:
"Wow, thank you for the amazing 5-star review! It means a lot to us here in Bossier City to know that you had such a wonderful experience with us here on State Farm Agent Robert Franklin’s Team."
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Dennis St Martin

April 14, 2026

5  out of  5
rating by Dennis St Martin
"Sabri was awesome!"
We responded:
"Thank you for the amazing review, Dennis! It is truly the goal of our team to exceed expectations when it comes to all insurance needs."