State Farm® Insurance Agent Robert Franklin

"Phenomenal customer service. He doesn’t respond within the day. He responds within minutes and gets me taken care of. I am very happy to be a customer here!!"

"I just had a great experience with Lisa at Robert Franklin State Farm Insurance. I usually do not deal with our insurance needs, I leave that to my husband but she made it so easy for me and answered all of my questions. I highly recommend this agent and office."

"We have been State Farm customers for nearly 50 years. Our recent visit for our car insurance went perfectly. All questions answered and issues resolved. State Farm customers for life!"

"Friendly service, go over policies in depth and makes sure you understand coverages, etc. Been my agent since 2018 and have never had a bad experience. 10/10 recommend"

"Have always been great!"

"Great agent"

"Thoughtful and professional."

"It was a real pleasure meeting with Lisa today. She provided service in a very friendly and efficient manner. State Farm has always been a great provider for needs in so many areas. Thank you, D'ANN Bourgeois"

"I recently had the pleasure of working with Robert Franklin and his staff for my car insurance needs, and I couldn't be more impressed. From the moment I reached out, Robert and his team went above and beyond to provide exceptional service. They were professional, friendly, and truly took the time to understand my specific needs. Robert carefully walked me through all of my options, ensuring I had a clear understanding of the coverage that would work best for me. His staff was equally helpful, answering any questions I had promptly and efficiently, and making the entire process seamless and stress-free. What I appreciated most was their transparency and dedication to making sure I had the best possible policy for my budget and situation. It's rare to find such a caring and knowledgeable team that truly puts the customer first. I highly recommend Robert Franklin and his staff to anyone in need of car insurance. Their expertise and excellent customer service make them stand out, and I look forward to continuing to work with them in the future!"

"Friendly and very helpful."

"Jasmine was so helpful! Quick with responding and just an all around great experience."

"My state farm agent is always on point. Whenever I call and is in need of something, they don’t hesitate and get right on it. I’m highly satisfied with the customer service that I receive from my agent and his staff. Thanks for being urgent with all my needs. You are highly recommended"

"Very professional experience and always happy to help out"

"Well Maci was much more help then I've gotten in the last year being with Ben Tullos. Actually took the time to investigate my concern rather then just shrugging and saying I don't know."

"I would like to thank jasmine and the staff of Robert Franklin at state farm insurance on updating my vehicle insurance policy to make sure all my coverages are fully covered"

"Everyone at the Robert Franklin State Farm office showed me the utmost concern and respect. They were more than happy to help with my recent billing problem. I can’t say enough good about Lisa and Ashley. I almost feel like family now!! Jasmine came to my rescue yesterday, helping me understand an issue with my cell phone account (I need a lot of help here). I highly recommend Robert Franklin office. Thank you so much to the entire staff."

"The Robert Franklin State Farm agency in Bossier City, Louisiana has been a godsend to my family. In the midst of an enduring family medical crisis, I was involved in a minor fender vendor. Really bad timing -- right? This agency, especially Sabri and Lisa were instrumental in facilitating communication so that I could meet my obligation to State Farm and a smooth and timely manner. In a time of great personal stress this was very much appreciated."

"My first experience with this specific State Farm Office and everyone I've spoken with have gone out of their way to help resolve my insurance issues. Ms. Jasmine. Moore took care of everything for me in a short amount of time. I have nothing but positive feedback about this office! Thanks Ms Jasmine for all your help!!"

"Maci helped me today with researching a claim from 2011. Excellent customer service!"

"I had Sabri Parks who works at this State Farm location work up my home owners policy and compare the coverage I had elsewhere to what they offer. It was done fast and efficiently and made sense for me to switch over. I also find them conveniently located in Bossier city right off of Barksdale Blvd. The entire staff that I have come across is very nice and easy to work with...they are ready with any questions...I plan on looking into the other services they offer such as life insurance. Thanks to your staff."

"They have an Awesome service. Everyone friendly and gets done what you need done.i refer them to anyone."

"Excellent staff. Ashley will not only help you resolve the issue, she'll help you understand your policy."

"Jasmine was such a great help in assisting with my rental insurance! She was very knowledgeable and polite!"

"Robert has been our State Farm agent since we moved back from Texas - 10 years ago. We are a busy family of 5 - at any given point, something will go bump. I can give several examples of when Robert and his team have gone above & beyond; but it boils down to this - customer service. Robert has been our advocate and always makes sure our claim or resolution is satisfactory to our expectations. His personal communication is always timely and appreciated. If you are looking for an insurance agent in the SBC Area - look no further!"

"I have been with State Farm since 1968 and I must say Robert Franklin has the best staff members of all time. Just give them a call and you will love them( Lisa) is outstanding. Thank you so much for being there for me. Billie McCoy"