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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Jackson Scott

April 1, 2026

5  out of  5
rating by Jackson Scott
"Fantastic agent and friendly staff. Good rates too! I got my life insurance through them."
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Beshka Moor

March 20, 2026

5  out of  5
rating by Beshka Moor
"I had an excellent experience working with my insurance representative, Sabri. From the very beginning, she was professional, knowledgeable, and genuinely pleasant to speak with. She took the time to understand my needs and was able to secure me a great rate—something that isn’t always easy, especially since I have multiple vehicles. Typically, dealing with car insurance can be stressful due to high premiums and limited options, but Sabri made the entire process smooth and enjoyable. Her patience, attention to detail, and willingness to help truly stood out. It’s not often that you come across someone who combines professionalism with such a warm and personable approach. I’m very happy with my decision to sign up, and I feel confident in the coverage I now have. If you’re considering new insurance or looking for better rates, I highly recommend giving State Farm a try. Be sure to ask for Sabri—you won’t be disappointed! And don’t forget to let her know B. Moor sent you."
We responded:
"Beshka, thank you so much for the 5-star rating! If you have any insurance questions or need assistance, State Farm Agent Robert Franklin’s Team is just a call or email away!"
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Anthony Herod

March 20, 2026

5  out of  5
rating by Anthony Herod
"Good customer service"
We responded:
"We really appreciate your 5-star review, it means a lot to us! We are always happy to help with anything insurance related—whether it is finding the right coverage or answering general questions."
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Joseph Lejeune

March 19, 2026

5  out of  5
rating by Joseph Lejeune
"Great customer support Explained answers to all my questions Even helpful figuring out technical details that I was having"
We responded:
"Thank you so much for the 5-stars, Joseph! We really appreciate your feedback and are always here to help with any insurance needs you have. Feel free to reach out to us here on State Farm Agent Robert Franklin’s Team anytime."
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Britton LeJeune

March 19, 2026

5  out of  5
rating by Britton LeJeune
"Very knowledgeable and helpful to all my questions and was able to explain coverages in a very understandable manner. Highly recommend if you’re on the fence about switching companies."
We responded:
"Thank you so much for the 5 Star review. We really appreciate the opportunity to help life go right!"
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Dodie Decoux

March 17, 2026

5  out of  5
rating by Dodie Decoux
"Excellent customer service!!"
We responded:
"We genuinely appreciate your 5-star review. It is our goal to provide high-quality insurance services, and we are happy to know that we met your expectations! "
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isaac west

March 11, 2026

5  out of  5
rating by isaac west
"Sabri is an excellent agent who’s well informed and very patient. She walked me through the entire process of all of my insurance needs from beginning to end. Awesome personality!!!! Five Stars!!!!"
We responded:
"Thank you for the wonderful 5-star review! We are so happy you had a wonderful experience with us here at State Farm Agent Robert Franklin’s Team. If you ever need anything down the road, do not hesitate to reach out—we would love to help!"
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Jayce Parks

March 10, 2026

5  out of  5
rating by Jayce Parks
"Really good customer service. Got everything and more I could ask for taken care of from them 100/10!"
We responded:
"Thank you for the fantastic review, Jayce! We are always here to help with your insurance needs here in Bossier City . "
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Queen Goddess

March 10, 2026

5  out of  5
rating by Queen Goddess
"I had a great experience with Dylan from State Farm today! I called to thank him because he followed through on everything we discussed in our previous conversations. Dylan is always polite, professional, and truly takes the time to answer all of my questions so that I can fully understand my options. Today’s conversation was especially helpful, and I believe the advice he shared will help enhance my financial future. Thank you, Dylan—you’re awesome! I truly appreciate your dedication to helping your customers."
We responded:
"Thank you for your 5-star review. We appreciate your feedback and are pleased to know you had a positive experience with State Farm Agent Robert Franklin’s Team. Should you have any further questions or require assistance, please do not hesitate to contact us here in Bossier City ."
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Tarlissea Gipson

March 9, 2026

5  out of  5
rating by Tarlissea Gipson
"Great customer service. I purchased the home owners insurance. But I also have other insurance with State Farm."
We responded:
"Thank you for the wonderful 5-star review! We are so happy you had a wonderful experience with us here at State Farm Agent Robert Franklin’s Team. If you ever need anything down the road, do not hesitate to reach out—we would love to help!"
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Jose Lumbreras

March 5, 2026

5  out of  5
rating by Jose Lumbreras
"My insurance agent sabri parks was very helpful, professional, and easy to work with. They made the whole process simple and made sure I understood my coverage. I definitely recommend them to anyone looking for great service."
We responded:
"Thank you for the fantastic review, Jose! We are always here to help with your insurance needs here in Bossier City . "
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Krystle Harris

March 4, 2026

5  out of  5
rating by Krystle Harris
"I had a great experience working with Sabri Parks. She was pleasant, efficient, and very helpful throughout the entire process. She took the time to answer my questions and made everything easy to understand. Excellent customer service!"
We responded:
"Thanks for the impressive review! We are thrilled to hear you had a wonderful experience with State Farm Agent Robert Franklin’s Team here in Bossier City . "
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Billy Parker

March 2, 2026

5  out of  5
rating by Billy Parker
"Ms Gallegos did a fantastic job explaining the insurance coverage on my autos, home and workman comp policies"
We responded:
"Thank you for the positive review! If you have any insurance-related questions or needs, please feel free to reach out. "
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April George

March 2, 2026

5  out of  5
rating by April George
"Thank you Nieves!! You were amazing, you really helped me out and I appreciate everything you did!!!"
We responded:
"Wow, thank you for the amazing 5-star review! It means a lot to us here in Bossier City to know that you had such a wonderful experience with us here on State Farm Agent Robert Franklin’s Team."
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Catherleen Crayton

February 28, 2026

5  out of  5
rating by Catherleen Crayton
"Very welcoming great customer service. I just love the team so much.🫶🏾🫶🏾🫶🏾"
We responded:
"Thank you so much for the 5-stars, Catherleen! We really appreciate your feedback and are always here to help with any insurance needs you have. Feel free to reach out to us here on State Farm Agent Robert Franklin’s Team anytime."
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bianca koch

February 27, 2026

5  out of  5
rating by bianca koch
"Top-notch service and expertise. Sabri Parks is welcoming, kind, knowledgeable, responsive, and truly puts her clients first! She takes the time to explain all options clearly and helps find the best coverage for my needs. She is patient and thorough! Highly recommend!"
We responded:
"bianca, thank you for the fantastic rating! We are committed to delivering honest insurance information and reliable service, and we are glad that came through in your experience. "
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Malissa Cockerham

February 27, 2026

5  out of  5
rating by Malissa Cockerham
"Sabrina is awesome!"
We responded:
"Thank you for the wonderful 5-star review! We are so happy you had a wonderful experience with us here at State Farm Agent Robert Franklin’s Team. If you ever need anything down the road, do not hesitate to reach out—we would love to help!"
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Phuong Pham

February 27, 2026

5  out of  5
rating by Phuong Pham
"Best service in the town. Mrs. Sabri is the best"
We responded:
"Wow, thank you for the 5-star review, Phuong! We deeply appreciate your support! If you ever need any help or have any questions on anything insurance related, please do not hesitate to get in touch!"
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Steven Finley

February 26, 2026

3  out of  5
rating by Steven Finley
"They aren't the worst to deal with, but certainly aren't the best either. Ever since this one switched hands there have been a few issues that have occurred with our accounts. While they have all usually been resolved, the process to resolve them has been more often than not difficult and frustrating. I've actually had easier and more helpful interactions with the State Farm general customer service number/people."
We responded:
"Thank you for your honest feedback, Steven. We are glad to hear you had a decent experience, and we would love to make it even better next time. If you have any suggestions for how we can improve our insurance services here in Bossier City, we would be happy to hear them! "
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Delila Cummings

February 3, 2026

5  out of  5
rating by Delila Cummings
"I’ve been with State Farm for 23 years. I appreciate all they’ve done over the years! Sabri is very kind and helpful!"
We responded:
"Thanks so much for the fantastic rating, Delila! We are so glad you had a positive experience with us here on State Farm Agent Robert Franklin’s Team. If there is anything we can do for you in the future, just give us a shout! "
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Courtney Arkansas

August 8, 2025

5  out of  5
rating by Courtney Arkansas
"Rocqual was amazing and made the process for getting life insurance a breeze. She was very sweet and professional I highly recommend!!"
We responded:
"Thank you so much for the wonderful review!"
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Sam Harris

July 21, 2025

5  out of  5
rating by Sam Harris
"Very professional service call from the young lady. She explained everything throughly and was not pushy. Rocquel was awesome"
We responded:
"Thank you so much for your wonder review!"
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DQ Thomas

June 24, 2025

5  out of  5
rating by DQ Thomas
"Spoke with the agent Rocqual Johnson about a life insurance quote and she was straightforward about the whole process, took her time to explain about the policies and how everything works considering this was all new to me…I also like how instead of throwing prices at me she told me to name a price that I was comfortable with and I did and she found a plan that works with my budget, that made everything so much easier. Definitely deserve 5 stars!"
We responded:
"That is so amazing! Thank you for the wonderful review and kind words!"
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Jan

September 27, 2024

5  out of  5
rating by Jan
"Maci helped me today with researching a claim from 2011. Excellent customer service!"
We responded:
"Thank you for the wonderful review! I hope that everything is sorted out."
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Kayraisha Williams

August 16, 2024

5  out of  5
rating by Kayraisha Williams
"My experience was with Sabri. She had a familiar tone and was a pleasure to speak with. She was knowledgeable about the products which made it very easy to understand which products I needed. I will be bringing my business for my insurance needs to Robert Franklin State Farm. Thank you!"
We responded:
"Thank you so much for the wonderful review! We are so glad we were able to connect and look forward to working with you."