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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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sheri lyle

March 26, 2025

5  out of  5
rating by sheri lyle
"We have been State Farm customers for nearly 50 years. Our recent visit for our car insurance went perfectly. All questions answered and issues resolved. State Farm customers for life!"
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Malonie Smith

March 18, 2025

5  out of  5
rating by Malonie Smith
"Friendly service, go over policies in depth and makes sure you understand coverages, etc. Been my agent since 2018 and have never had a bad experience. 10/10 recommend"
We responded:
"Thank you so much for the wonderful review! We always enjoy seeing you and look forward to the next visit! "
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Ryan Rogers

March 7, 2025

5  out of  5
rating by Ryan Rogers
"Have always been great!"
We responded:
"Thank you so much for the wonderful review. We really appreciate you and always enjoy talking with you. "
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Angillar Noble

March 6, 2025

5  out of  5
rating by Angillar Noble
"Great agent"
We responded:
"Thank you so much for the review! We are so glad you find value in our office and look forward to working with you!"
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Joe Landreneau

February 27, 2025

5  out of  5
rating by Joe Landreneau
"Thoughtful and professional."
We responded:
"It was a pleasure talking today! Thank you so much for the wonderful review!"
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D'Ann Bourgeois

February 27, 2025

5  out of  5
rating by D'Ann Bourgeois
"It was a real pleasure meeting with Lisa today. She provided service in a very friendly and efficient manner. State Farm has always been a great provider for needs in so many areas. Thank you, D'ANN Bourgeois"
We responded:
"Thank you so much for the amazing review! So glad that Lisa met your expectations today!"
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Patrick Mosley

January 19, 2025

5  out of  5
rating by Patrick Mosley
"I recently had the pleasure of working with Robert Franklin and his staff for my car insurance needs, and I couldn't be more impressed. From the moment I reached out, Robert and his team went above and beyond to provide exceptional service. They were professional, friendly, and truly took the time to understand my specific needs. Robert carefully walked me through all of my options, ensuring I had a clear understanding of the coverage that would work best for me. His staff was equally helpful, answering any questions I had promptly and efficiently, and making the entire process seamless and stress-free. What I appreciated most was their transparency and dedication to making sure I had the best possible policy for my budget and situation. It's rare to find such a caring and knowledgeable team that truly puts the customer first. I highly recommend Robert Franklin and his staff to anyone in need of car insurance. Their expertise and excellent customer service make them stand out, and I look forward to continuing to work with them in the future!"
We responded:
"Thank you so much for the wonderful review! We truly appreciate you."
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Terry Olivier

November 19, 2024

5  out of  5
rating by Terry Olivier
"Friendly and very helpful."
We responded:
"Thank you so much for the wonderful review!"
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Suzanna Losey

November 7, 2024

5  out of  5
rating by Suzanna Losey
"Jasmine was so helpful! Quick with responding and just an all around great experience."
We responded:
"Thank you so much for your wonderful review!"
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Darnesha James

November 1, 2024

5  out of  5
rating by Darnesha James
"My state farm agent is always on point. Whenever I call and is in need of something, they don’t hesitate and get right on it. I’m highly satisfied with the customer service that I receive from my agent and his staff. Thanks for being urgent with all my needs. You are highly recommended"
We responded:
"You are amazing! Thank you so much for the kind words and we look forward to working with you. "
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Martha Crooks

November 1, 2024

5  out of  5
rating by Martha Crooks
"Very professional experience and always happy to help out"
We responded:
"Thank you so much for the wonderful review!"
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Nick Neville

October 31, 2024

4  out of  5
rating by Nick Neville
"Well Maci was much more help then I've gotten in the last year being with Ben Tullos. Actually took the time to investigate my concern rather then just shrugging and saying I don't know."
We responded:
"Thank you so much for the kind words about Maci! We are sorry to hear about your past experience with the previous agent! We hope to always get it right!"
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Kinney Michael

October 15, 2024

5  out of  5
rating by Kinney Michael
"I would like to thank jasmine and the staff of Robert Franklin at state farm insurance on updating my vehicle insurance policy to make sure all my coverages are fully covered"
We responded:
"Thank you so much! It made my day to get what you needed taken care of. "
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Donna Hohensee

October 15, 2024

5  out of  5
rating by Donna Hohensee
"Everyone at the Robert Franklin State Farm office showed me the utmost concern and respect. They were more than happy to help with my recent billing problem. I can’t say enough good about Lisa and Ashley. I almost feel like family now!! Jasmine came to my rescue yesterday, helping me understand an issue with my cell phone account (I need a lot of help here). I highly recommend Robert Franklin office. Thank you so much to the entire staff."
We responded:
"Thank you so much for the wonderful review. We are so glad you had a great experience. We really appreciate your business. "
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Sarah

October 8, 2024

5  out of  5
rating by Sarah
"The Robert Franklin State Farm agency in Bossier City, Louisiana has been a godsend to my family. In the midst of an enduring family medical crisis, I was involved in a minor fender vendor. Really bad timing -- right? This agency, especially Sabri and Lisa were instrumental in facilitating communication so that I could meet my obligation to State Farm and a smooth and timely manner. In a time of great personal stress this was very much appreciated."
We responded:
"We are so sorry about the accident and so glad you are ok! Thank you for trusting us to help. We love this review and look forward to helping with anything you need in the future!"
Profile photo of SareceeJane M (Sarecee)

SareceeJane M (Sarecee)

October 1, 2024

5  out of  5
rating by SareceeJane M (Sarecee)
"My first experience with this specific State Farm Office and everyone I've spoken with have gone out of their way to help resolve my insurance issues. Ms. Jasmine. Moore took care of everything for me in a short amount of time. I have nothing but positive feedback about this office! Thanks Ms Jasmine for all your help!!"
We responded:
"Thank you for the wonderful review. We appreciate you and your business."
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Jan

September 27, 2024

5  out of  5
rating by Jan
"Maci helped me today with researching a claim from 2011. Excellent customer service!"
We responded:
"Thank you for the wonderful review! I hope that everything is sorted out."
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Karsia T.

September 25, 2024

5  out of  5
rating by Karsia T.
"I had Sabri Parks who works at this State Farm location work up my home owners policy and compare the coverage I had elsewhere to what they offer. It was done fast and efficiently and made sense for me to switch over. I also find them conveniently located in Bossier city right off of Barksdale Blvd. The entire staff that I have come across is very nice and easy to work with...they are ready with any questions...I plan on looking into the other services they offer such as life insurance. Thanks to your staff."
We responded:
"We are so glad to have you here with us! Thank you for your support and trust. "
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Jeff Applewhite

September 25, 2024

5  out of  5
rating by Jeff Applewhite
"They have an Awesome service. Everyone friendly and gets done what you need done.i refer them to anyone."
We responded:
"Thank you so much for your continued business and allowing for us to take care of what is most important to you! Thank you for the wonderful review "
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Elisabeth Bell

September 11, 2024

5  out of  5
rating by Elisabeth Bell
"Excellent staff. Ashley will not only help you resolve the issue, she'll help you understand your policy."
We responded:
"Thank you so much for the wonderful review! "
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Trashune Hughes

August 27, 2024

5  out of  5
rating by Trashune Hughes
"Jasmine was such a great help in assisting with my rental insurance! She was very knowledgeable and polite!"
We responded:
"Thank you so much for the wonderful review! Jasmine makes it a priority for excellent customer service and so glad you noticed! "
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David Gaitan

August 27, 2024

5  out of  5
rating by David Gaitan
"Robert has been our State Farm agent since we moved back from Texas - 10 years ago. We are a busy family of 5 - at any given point, something will go bump. I can give several examples of when Robert and his team have gone above & beyond; but it boils down to this - customer service. Robert has been our advocate and always makes sure our claim or resolution is satisfactory to our expectations. His personal communication is always timely and appreciated. If you are looking for an insurance agent in the SBC Area - look no further!"
We responded:
"This review means a lot to me! I work very hard to make sure my customers' needs are met even though sometimes it doesn't work out the way it should. It made my month knowing we were able to accomplish what you were trying to. If ever I can be of assistance, please let me know."
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Billie Mccoy

August 24, 2024

5  out of  5
rating by Billie Mccoy
"I have been with State Farm since 1968 and I must say Robert Franklin has the best staff members of all time. Just give them a call and you will love them( Lisa) is outstanding. Thank you so much for being there for me. Billie McCoy"
We responded:
"That is so kind of you to say! We are so happy to take care of you and so thankful for your continued support! "
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Nat V

August 20, 2024

5  out of  5
rating by Nat V
"Having been transferred to this agency after mine stopped working for State Farm, I did not know what to expect. I wanted to make changes to my car insurance policy. Maci was extremely pleasant and efficient. She had an updated quote ready within 30 minutes and found some discounts that made my premium lower even though I had upped my liability amounts. I was quite pleased with the quality of the interaction and service."
We responded:
"We are so pleased that youve had such a good experience with our office. We hope to continue to meet expectations. Thank you so much for the glowing review!"
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Kayraisha Williams

August 16, 2024

5  out of  5
rating by Kayraisha Williams
"My experience was with Sabri. She had a familiar tone and was a pleasure to speak with. She was knowledgeable about the products which made it very easy to understand which products I needed. I will be bringing my business for my insurance needs to Robert Franklin State Farm. Thank you!"
We responded:
"Thank you so much for the wonderful review! We are so glad we were able to connect and look forward to working with you."